refund policy learnprn

This policy and procedure provides all LearnPRN students with information on their eligibility to apply for a refund of tuition fees and ensures that all students are treated fairly when applying for refunds. This LearnPRN policy also complies with the requirements of state and territory funding bodies and the AQTF in relation to the refund of fees paid by our clients.

This policy applies to all fees collected from clients either paid in arrears or paid in advance, and applies to refunds for Short Courses, Single Units, eLearning and Customised Training

We will provide refunds if:

  • You withdraw from any course or unit prior to commencement (entering the first element of an online unit). You will be eligible for a full refund. You will be entitled to a full refund up until you commence the first element (part ) an online unit. However please understand that once you commence the online training unit, that you will not be eligible for a refund except in exceptional circumstances.
  • LearnPRN cancel or fail to deliver any course or unit, a full refund will be made.

Where a purchase was made online using the LMS secure payment gateway facility, refunds will be made by direct credit to the participant’s nominated bank account. Fees shall not be credited to a credit card.
Persons seeking refunds may be asked to verify their identity using enrolment data previously obtained.

Application for a Refund

refund policy application learnprn

Clients wishing to obtain a refund should email LearnPRN and or fill out the refund form.

Applications will be considered by LearnPRN in accordance with the guidelines in this policy. Applications will be processed by the Administration Accountant and then forwarded to the Managing Director for approval. Once approved, refunds will be processed immediately; with the entire process being finalised within 14 days of receiving the request.

To apply for a refund please download the following LearnPRN Refund Application Form; and submit the form to us via email, or Australia Post