This policy and procedure provides all LearnPRN students with information on their eligibility to apply for a refund of tuition fees and ensures that all students are treated fairly when applying for refunds. This LearnPRN policy also complies with the requirements of state and territory funding bodies and the AQTF in relation to the refund of fees paid by our clients.
This policy applies to all fees collected from clients either paid in arrears or paid in advance, and applies to refunds for Short Courses, Single Units, eLearning and Customised Training
We will provide refunds if:
Where a purchase was made online using the LMS secure payment gateway facility, refunds will be made by direct credit to the participant’s nominated bank account. Fees shall not be credited to a credit card.
Persons seeking refunds may be asked to verify their identity using enrolment data previously obtained.
Application for a Refund
Applications will be considered by LearnPRN in accordance with the guidelines in this policy. Applications will be processed by the Administration Accountant and then forwarded to the Managing Director for approval. Once approved, refunds will be processed immediately; with the entire process being finalised within 14 days of receiving the request.
To apply for a refund please download the following LearnPRN Refund Application Form; and submit the form to us via email, or Australia Post