Service Organisation Reception Training (SORT) introduction

To prepare reception staff and nurses for the development and implementation of a priority access system to improve entry to health care and services, by establishing equitable access in accordance with clinical needs.

Program Description

Topics discussed include:

  • Telephone Screening Framework.
  • Customer Service Skills.
  • Service Boundaries.
  • Scope of Practice Issues.
  • Legal issues.

Duration: 2 Hours

Service organisation reception training introduction