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Triage is the process whereby health professionals ensure that patients are seen in accordance with the acuity of their symptoms. This system has long been…

A daily reality for staff in health service organisations is that requests for services often exceed availability. How are staff managing this situation, on a…

The aim of this program is to develop the skills to recognise and manage clinical deterioration. It is relevant to nurses working in aged, residential,…

This workshop will explore a range strategies to assist staff to manage different communication styles and difficult situations involving client and/or their significant others. Suggested…

The concept of customer service is still to be fully embraced by healthcare employees and this program is designed to assist health care staff to…

This program may be delivered in a number of formats to suit your staff. E.g. 3 x 6 hr days OR 6 x 3 hour…