The concept of customer service is still to be fully embraced by healthcare employees and this program is designed to assist health care staff to appreciate the need for a more customer-focussed approach to care delivery.
In this program participants consider the changing face of health care provision and customer expectations.
The principles of customer service are related to the modern healthcare environment and the factors that have impacted upon customer expectations are explored.
The challenges of meeting customer expectations and ways in which these expectations can be met are discussed using situations identified by participants.
The importance of self-care whilst working in a complex customer service environment is also considered.
This program is suitable for all healthcare staff including clinical, ancillary and administration employees.
Duration: Full Day