Management of Difficult Behaviours

This workshop will explore a range strategies to assist staff to manage different communication styles and difficult situations involving client and/or their significant others.

Suggested topics to be covered:

  • Communicating effectively with health clients and co-workers
  • Recognition of escalating emotions/aggression
  • Practical de-escalation strategies to prevent aggression
  • Recognising and managing aggression triggers in your workplace
  • Achieving a cohesive approach to difficult situations in your workplace