Management of Difficult Behaviours

This workshop will explore a range strategies to assist staff to manage different communication styles and difficult situations involving client and/or their significant others.

Suggested topics to be covered:

• Communicating effectively with health clients and co-workers
• Recognition of escalating emotions/aggression
• Practical de-escalation strategies to prevent aggression
• Recognising and managing aggression triggers in your workplace
• Achieving a cohesive approach to difficult situations in your workplace